Current Job Opportunities

3106Foreclosure Specialist*24/hrContractTX-Irving
3117Process Control Engineer*80-85KPermanentKS-Coffeyville, OK-Central-Oklahoma City
3126GSE Investor Reporting Analyst*75-90KPermanentTX-Irving
3127Business Systems Analyst*110KPermanentKS-Coffeyville
3130Chemist II*75-80KPermanentKS-Coffeyville
3131Instrument and Electrical Reliability Supervisor*140-150KPermanentKS-Coffeyville
3136Investor Reporting Analyst*40-50/hrContractREMOTE
3138HMDA Reporting and Data Analyst45-55/hrContractREMOTE
3141Senior Accountant*75-80KPermanentREMOTE
3143Loan Counselor21-26/hrContract to PermREMOTE
3144File Maintenance Supervisor PermanentTX-Lubbock
Job ID:3106
Job Title:
Foreclosure Specialist*
Primary Skills:
 High school diploma required
 Bachelor’s degree preferred
 Minimum 1 year Mortgage Servicing experience
 Minimum 3 years Foreclosure experience preferred
 Knowledge of escrow and insurance requirements
 Knowledge of Real Estate/Loan documents, including loan closing and foreclosure
 Excellent organizational and time management skills
 Ability to work under pressure and meet deadlines
 Ability to use sound judgment and make accurate decisions
 Effective verbal, written and communication skills
 Ability to multitask and demonstrate strong leadership and people skills
 Ability to independently solve complex problems
 Proficient in Microsoft Office applications
 Familiar with LPS desktop and MSP workstations
Cradle to grave and Multi State, FHA, VA, Conventional
The Foreclosure Specialist is responsible for the completion of routine foreclosures, compliance with all state laws and investors, insurers, and company time frames. ESSENTIAL DUTIES AND RESPONSIBILITIES:  Conducts a complete review of the foreclosure file to ensure all default timeframes have been met  Requests and reviews all updated documentation from Investors, Insurers, and Agencies to ensure compliance  Manages foreclosure proceedings on assigned cases by interacting and instructing various parties such as mortgagors, attorneys, investors, insurers, Realtors, appraisers and any other party involved with the foreclosure  Monitors the attorney’s performance by reviewing all proceedings, records and timeframes in addition to working all system/database activities throughout the foreclosure process  Diligently follows up on all outstanding requests and telephone calls from internal and external customers  Requests, follows up and reviews in detail all appraisals and BPO’s for accuracy to determine the value of the property for the foreclosure sale, calculation of loss analysis, establishment of deficiency judgments, payments of advances, and/or recovery situations  Upon request, provides the attorney with accurate foreclosure figures, including reinstatement, payoff, and assumption figures, which will be provided to external parties by the attorney. In addition, provides the attorney with accurately executed documents as requested  Prepares bidding instructions, ensuring compliance with Investor, Insurer, Agency and company guidelines  Performs required research on any loan with questionable items such as the application of payments, proper foreclosure notification, who to foreclose in the name of and any other situation that may arise  Processes all foreclosure sale results within the Investor, Insurer, Agency and company guidelines  Assists other Foreclosure Specialists and acts as a backup when others are out of the office  Actively reviews and pursues all loss mitigation alternatives in all appropriate customer circumstances and forwards any potential customers to the appropriate Loss Mitigation Department for consideration  Performs other duties as assigned by management  
Job ID:3117
Job Title:
Process Control Engineer*
Primary Skills:
Minimum requirement – B.S. Chemical Engineering Degree; prefer M.S. Chemical Engineering

Prefer a minimum of 2 years of experience in oil refinery process engineering or operations
Experience with capital and operating cost estimating and economic analysis is preferred
Experience with flow sheet development, equipment selection and sizing, pressure relief system calculation, general hydraulic calculation, PHA, process simulations and process selection studies is highly desirable
Possess the ability to set up and maintain unit monitoring spreadsheets that include mass, heat and material balances and conversion calculation. Strong computer skills with Excel, Word and other Microsoft functions
Knowledge and skills with HYSYS, PRO-II, PROMAX, VBA, MATLAB is preferred
Have a good understanding of mechanical, machinery and towers
Strong mathematical, reasoning, and problem-solving understanding of P&ID’s and PFD’s
Fluent in English, oral and written required
Under the direction of the Manager Technical Services, support the Area Superintendent in monitoring the product specifications.  Small project design to increase the productivity and efficiency of the refinery.  Provide assistance to Project Engineering and outside consultants and firms in monitoring efficiency, expansion purposes.  Provide support to Operations in helping to achieve their goals. MAJOR ACCOUNTABILITIESProvide technical support for the Plant OperationsWill be assigned to a specific units within the refinery with responsibilities of daily monitoring and troubleshooting of the area(s), process optimization, design and development of capital projectsWill work in a team environment with operators and engineers to maintain and troubleshoot problems as well as develop advanced applications for the process unitsSmall projects scope of work and working directly with Drafting and other Engineers in order to receive appropriate design and size of the equipment neededProvide support for Process Catalysts and Chemicals bidding.  Contacting vendors for information and to provide vendors with appropriate informationAssist in the planning of unit shutdowns and startups.  Administer plant performance test runs as needed, provide any operational data or drawings required to vendors or maintenance if needed Data performance tracking with spreadsheets or providing information to vendorsProvide information to Project Engineering for expansion purposes.  Collect Lab Data or Operation Data to provide to the Project Engineering group or outside vendorsWork with Computer personnel with TDCIAPC control system to help improve monitoringResearch and monitor upcoming technology changes to improve future strategies within the RefineryRegularly communicate with supervisor work progress, concerns and questions EXPECTED RESULTSEnsure safety, environmental compliance, Reliability and Operating ExcellenceEnsure product specifications are being metReduce down time, proper bidding and thorough planningOptimize the Process, Design and Development of Capital ProjectsAdherence to all company policies and procedures
Job ID:3126
Job Title:
GSE Investor Reporting Analyst*
Primary Skills:
• GSE (FNMA, FHLMC and GNMA) Reporting/Accounting Experience
• Strong Problem Solving/Analysis and deep research skills
• Time Management – must be able to multi task and deliver on tight deadlines
• Professional business communication skills both verbal and written
• Teamwork Orientation
• Strong Mathematical ability
• Organizational skills and ability to handle confidential material
• Ability to multi-task, prioritize effectively and efficiently

Education and Experience
1. Knowledge in Excel related to complex formulas, formatting, lookups and pivot tables
2. Knowledge in all Microsoft Office application suite (Excel, Word, Outlook and Access is a plus)
3. 5 years GSE reporting Experience and Fannie Mae Schedule/Schedule reporting
4. Experienced 10 key by touch and strong typing skills
The GSE Investor Reporting Analyst is responsible for balancing/reconciling and remitting funds to GSE investors.  Work with Clients to insure compliance with GSE Regulations and requirements.Essential FunctionsAnalyzes various reports and collaborates with GSE Agency contacts when there are errors on the report or discrepancies in data.Uses data from monthly reports to validate funds reported and remitted Clear monthly exceptions within the specified GSE Guidelines through the GSE PortalsCommunicate with investors through email and phoneDocument and maintain policies and desk top procedures.Produce GSE Audit documentation requested for various audits.Responsible for meeting GSE regulatory requirements and following internal policies
Job ID:3127
Job Title:
Business Systems Analyst*
Primary Skills:
Bachelor's Degree in Information Systems, Information Technology or other related scientific or technical discipline required; or demonstrated technical proficiency may be substituted for education requirements
5 to 10 years business applications implementation and support experience, with effective utilization of an ERP implementation methodology
Basic understanding of PLC logic controls
Hands-on experience with leading and facilitating business requirements and business process definition, application design and integrated testing activities
Ability to articulate ideas to all levels of management and technical staff.
Must be comfortable communicating with senior levels of management of the company.
Hands-on experience leading application support and maintenance production support activities.
Hands-on experience in configuring and supporting complex integrated Enterprise systems
Hands-on experience troubleshooting systems and integration related issues and facilitating through issue resolution.
Possess broad understanding of enterprise business/functional processes in financial, HR, plant maintenance and operations, supply chain and other corporate areas.
Fluent in English, oral and written required
Ability to adjust schedule to meet business needs
The Business Systems Analyst (BSA) plays a key role in the IT organization. The BSA has a diverse background and has strong functional skills and comprehends business process as well as technical proficiencies. Their knowledge and expertise are critical to the success of the IT team.The BSA works directly with internal business users of applications to provide real-time support. In the course of this support, the BSA manages the process of problem response, triage and manages the team's documentation of defects and communicates remediation. Oversees design and implementations of feeds, data structures, reports, etc. including analysis and documentation following project management and SDLC disciplines to ensure structured and effective implementation.The Business System Analyst must understand the urgency of issues and drive and own tasks until completed. Must have strong hands-on technical skill sets including development. They will be responsible for coordinating resolution to incidents, service requests, minor enhancement requests and application/system fixes to resolve production issues and serve as technical lead during application upgrade process.Key activities include understanding supporting software integrations, software installations, software configuration, testing and troubleshooting. This position is also responsible for managing the relationships of important third-party software vendors.- Facilitate and actively participate in all phases of the Production Support life cycle. Identifying and defining user requirements, mapping business processes, defining software configuration and setup, developing test scripts and scenarios, and providing relevant applications and business expertise.- Recommend and educate on best practices related to various customer sales and service disciplines- Provide application training to the User Community as required- Create specifications and documentation for system usage as requiredIs a Key member on the Application Support team -- a bridge of Technical and Management skillsetsTaking a lead role in detecting, diagnosing, and resolving system and application problems; conduct root cause analysis, submitting and managing incident tickets, following through on analysis, and developing methods for improvement.Collaborate on change implementation plans and strategies, performing risk and impact assessments prior to change implementation.Manages the delivery of exceptional customer service in a fast-paced environment through phone, email, and IM by consulting with management team, peers and subordinates and finally end users to clarify program intent, identify problems, suggest changes, and document discussions/issues and translates changes into clear and actionable application directives.Work closely with all vendor support and ensures incident resolutions and problems are correctly identified with the proposed final solution consistent with the end users' project requirements.Serves as technical resource on lights-on projects and support activities, including coordination with business owners and reporting progress and status.Maintains an organization-wide view of business and application architecture with high-level visual schematic of key systems and business flows.Works closely with developers taking into account budgetary restraints and vendor relations.Identify systems and business architectures with reliability or capacity risk; suggest remediation to improve serviceability.Identify areas within Application Support which can be made more efficient through automation, contribute ideas and solutions related to our transition to continuous delivery and work closely with team to contribute to the creation and implementation of such automationCreate automated solutions for application and infrastructure monitoring, with focus on exception-based alerting; Leverage open-source tools wherever practicalSupports SOA (Service Oriented Architecture) and MDM (Master Data Management) initiatives with business and technical perspective and understands the company's strategic objectives for future technical architectures.Ability to establish effective working relationships in a team environmentStrong analytical and problem-solving abilitiesEffective organization and time management skills, with ability to work under pressure and adhere to project deadlinesExcellent written, verbal, presentation, and interpersonal communication skills10% travel requirements to support multiple sites
Job ID:3130
Job Title:
Chemist II*
Primary Skills:
High School Diploma or equivalent required
Bachelor Degree in Chemistry or Science-Related Degree

2 – 3 years' experience in a chemical plant or refining laboratory preferred
Demonstrated knowledge and or experience in using laboratory database systems and/or instrument operating software preferred.
Demonstrated proficiency in a laboratory environment and compliance with all Environmental, Health & Safety policies
Demonstrated knowledge of laboratory testing equipment including Gas Chromatography, Atomic Absorption, X-Ray spectrometers and various other petroleum laboratory testing equipment
Proficiency with Word and Excel is required
Must have the ability to analyze data and issue reliable product status reports
Good problem solving and analytical skills
Excellent communication skills; both written and oral
Ability to adjust work schedule to meet the needs of the business and address unexpected issues
Fluent in English, both oral and written required
Under the general direction of the Laboratory Supervisor, this position will conduct laboratory analysis, instrument maintenance, instrument calibration and QA/QC compliance on the feedstock and products associated with a complex petroleum refinery. The incumbent will review analytical data and provide technical support to the production laboratory and act as a liaison between the blending, scheduling, testing and transportation functions of the department. This a full-time day shift position which includes rotating weekends and holidays. Perform chemical analysis and quality control testing in the Lab using accepted, published proceduresPerform calibrations and standardizations to maintain quality in test resultsMaintain the QA/QC program, quality investigations as needed as well as any reports and recordkeeping needed to validate sample resultsMaintain product specifications and purchased material specificationsPerform special studies to support Operations and Process Engineers troubleshooting production problemsReview, update, and develop procedures and train Lab TechniciansManage lab electronic reporting system and lab equipment repairsRecommend and justify new lab equipment and systemsProvide support to ensure compliant operations requiredMay perform non-routine physical and chemical testing of products and processing materialsInteract with Area Supervisors, Unit Engineers or Unit Operators to help troubleshoot process problemsAdhere to safe work practicesAssist the Department Manager and Chief Chemist as neededTo provide data for improved cost efficiencyTo improve accuracy and to maintain qualityEnsure specifications are being met on all productsAdherence to all company policies and procedures 
Job ID:3131
Job Title:
Instrument and Electrical Reliability Supervisor*
Primary Skills:
High School Diploma or equivalent required
B.S. Electrical Engineering required, advanced degree preferred
Minimum of ten (10) years related industrial experience
Solid technical understanding of instrument & electrical systems
Solid technical understanding of refining processes, preferred
Strong leadership skills
Effective communication skills; verbal and written
Strong problem solving and critical thinking skills
Strong orientation to customer service
POSITION SUMMARYStrategically leads, manages and motivates Company and contractor personnel to meet day-to-day instrument & electrical reliability requirements. Develops performance metrics, mentors and coaches subordinates to meet performance expectations. Continuously monitors the performance of the organization and implements changes for improvement. This position develops budgets, training requirements, and preventive maintenance. Participates in, and recommends improvement strategies to meet the needs of the RefineryDefines and promotes growth opportunities for subordinates that meets the needs of both the Refinery and the subordinateProvides a positive role model for the subordinate in providing optimal, customer-driven service to the RefineryMentors and actively reviews the performance of subordinatesCommunicates group activities to managementFosters an atmosphere for personal achievement and teamwork both within and outside the DepartmentDefines processes and procedures that maximize efficiency (i.e. minimize rework, reduce system downtime, etc.)Champion new, innovative and visionary technologies that are cost effective and value driven to meet the competitive needs of the RefineryDevelop and implement reliability metrics for continued performance improvementDrive group involvement and value-addition in all aspects of equipment lifecycleParticipates in cross functional area reliability teamsDevelops preventive and predictive maintenance as well as conditioned based maintenance policies and proceduresPerform failure analysis to improve overall reliabilityStays abreast of new technologies pertinent to sound refinery operation principlesDevelop recommended inventory items for installed equipmentEXPECTED RESULTS Ensures group provides instrument & electrical engineering support for operations, maintenance, and major projects with emphasis on improved reliability of the electrical systems.Ensure group provides professional and technical services necessary for the preparation of the engineering, design, and procurement of instrument & electrical equipmentEnsures group collects and analyzes engineering information and data for the formulation of plans, designs, and specifications for instrument & electrical projectsReview and approve layouts, plans, designs, drawings, and specifications for the construction of I/E projectsEnsures group furnishes engineering, opinions, and materials on instrument & electrical needsFacilitates final checkout of all new instrument & electrical systems for both new construction and maintenance projectsDesign or re-design for new and existing systems to enhance the refinery’s instrument & electrical networkRegularly communicate with supervisor work progress, concerns and questionsAdherence to all company policies and procedures 
Job ID:3136
Job Title:
Investor Reporting Analyst*
Primary Skills:
Bachelor’s degree or equivalent experience
• 3-5 years of work experience with GNMA, FNMA and FHLMC custodial account reconciliations
• Extensive knowledge of GNMA, FNMA and FHLMC bank reconciliation guidelines and requirements
• LSDU/ Servicing gateway (FNMA/ Freddie systems)
• Amortization/ Sales and Acquisition settlement experience
• FHLMC VPC settlement knowledge is preferred
• Blackline experience is preferred
• Ability to meet strict timelines
• Excellent analytical skills with strong attention to detail
• Excellent organizational skills and ability to handle multiple tasks
• Able to effectively interact with managers and members of the functional areas including but not limited to
Accounting, Treasury Operations, Operations, and Loan Administration
• A self-motivated work style and a strong desire to exceed expectations
• Excellent written and verbal communication skills
• Able to work with minimal supervision
• Above average skill levels in MS Excel is required
• Basic knowledge and use of SQL
* If position is on-site, candidates must be fully vaccinated against Covid-19 and provide proof to their HR leadership. *
The Investor Reporting Contractor handles all aspects of reconciling custodial accounts. This individual must have a deep understanding of mortgage activities as they relate to bank reconciliations and reporting, specifically for Ginnie Mae, Fannie Mae and Freddie Mac.Principal Duties• Completes assigned bank account reconciliations accurately, completely and in the time frame required by corporate policy.• Performs monthly audits of investor collection and escrow accounts.• Research and review accounts, items, or processes selected for audit.• Prepares and ensures accuracy and integrity of accounting and transactional records to ensure proper financial reporting.• Identify variances and work with other departments to clear within compliance guidelines.• Performs special projects and additional task as required.• Use all appropriate tools to maintain detailed audit records including but not limited to MS Excel and SQL. • Identifies operational risks and escalate issues to management.• Primary liaison between Mortgage Operations, Accounting and Treasury Operations ensuring accuracy and compliance of all Investor Reporting/Accounting.
Job ID:3138
Job Title:
HMDA Reporting and Data Analyst
Primary Skills:
• 5+ years related experience in regulatory confirmation, documentation and loan data analysis and/or specific training or the equivalent combination
• Extensive loan processing and documentation experience in financial services and mortgage business
• HMDA Regulation Certification or ABA accredited training preferred
• Associates Degree, preferred
• Ability to interpret and effectively explain data
• Advanced organizational skills, including the ability to plan work activities and stay on schedule
• Work independently within established direction and obtaining commitment from Senior Management and staff
• Ability to exercise appropriate judgment and authority concerning matters related to Bank compliance policy and performance standards
• Ability to communicate effectively, both verbally and in writing
• Effective interpersonal skills with the ability to work with individuals and groups at all organization levels; ability to work independently and as part of a team
• Strong analytical ability with active listening skills
• Computer proficiency, including basic knowledge of Word, Excel, Outlook, and Internet Explorer
The HMDA Reporting and Data Analyst works to ensure compliance with HMDA LAR data integrity and accuracy. This position encompasses responsibilities for reviewing the frontline loan processes of borrower information inputs for accuracy and updating any data errors within the HMDA software. This position interfaces directly with the HMDA Supervisor and/or the Fair Lending/CRA/HMDA Manager to address any HMDA data management and/or reporting system related issues.Responsibilities include: Assist the with preparation of comprehensive HMDA Data reports and annual submissions by performing a "scrub" of HMDA LAR data against the loan file documents to validate accuracy or to update the HMDA LAR data as necessary for accuracy.Closely follow existing procedures to perform the HMDA scrub.Accurately complete the HMDA scrub processes for the assigned loans within a specified time.Promptly escalate any unclear scrub procedures or data error trends observed to the HMDA Supervisor or the Fair Lending/CRA/HMDA Manager.Assist with HMDA loan data and geocoding information for quarterly reporting to department management and review by Auditors and RegulatorsAssist the HMDA Supervisor in managing the HMDA team, ensuring balanced workloads, assisting team members with escalations and issues, assisting team members with completion of HMDA scrub assignments, perform quality checks on HMDA team work and complete reports summarizing scrub results and/or employee performance.Provide project specific supervisory direction to Department's HMDA Reporting Specialists.Perform other duties as assigned
Job ID:3141
Job Title:
Senior Accountant*
Primary Skills:
• BA/BS degree in Accounting, Finance, or Business or equivalent practical experience
• Three (3) to five (5) years of general accounting/finance experience required
• Intermediate to advanced Microsoft Excel and knowledge of Oracle ERP accounting software preferred
• Excellent interpersonal skills (oral and written) and the ability to communicate effectively
• Need to be located in Pacific Time Zone
The Senior Accountant will perform general accounting functions and various analyses using GAAP procedures that involve general ledger, balance sheet, income statement accounts, ledger reconciliation, preparation of data for journal entries, and financial statements. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.What you'll do:Perform daily bank reconciliations and record bank activities in general ledger.Prepare monthly journal entries and detailed balance sheet account reconciliations, including account receivable, prepaids, accruals and other liability accounts.Review, reconcile and record bi-weekly and semi-monthly payroll activities.Responsible for internal and external wire transfers.Review, analyze and reconcile balance sheet and income statement accounts for fluctuation at month end close to ensure results are in accordance with US GAAP.Prepare, report and maintain unclaimed property escheatment.Prepare, report and maintain fixed assets accounting.Prepare year end business property tax filing.Assists with quarterly and year-end audits.Maintain financial security by following internal controls and established company policies.Interact with other departments as necessary to resolve issues.Maintains consistent attendance to ensure fulfillment of essential duties and responsibilities.Performs all other duties as assigned.
Job ID:3143
Job Title:
Loan Counselor
Primary Skills:
• 1+ years of Loan Counseling experience
• Excellent negotiation skills and the ability to handle difficult calls with tact and diplomacy
• Strong interpersonal skills and possess the ability to lead by example
• Strong internal and external customer service skills
• Ability to work in a fast paced changing environment
• Ability to work competently and professionally under tight frequent deadlines and adhere to timelines
• Ability to gather information, analyze, and solve complex issues
• Proficiency with alphanumeric data entry
• Proficient computer skills, Word, Excel, and PowerPoint
• Excellent written and verbal communication skills
• Strong negotiation skills with ability to effectively resolve problems
• Time management and organizational skills
• Ability to organize, schedule, and track details with minimal oversight
• Must be able to work effectively and efficiently under pressure
The Senior Loan Counselor is responsible for minimizing delinquency and mitigating potential losses of the mortgage loan portfolio through the negotiation and collection of delinquent mortgage accounts. Responsibilities Include:• Assist with difficult accounts and resolves customer escalations• Supports the Loan Counseling Supervisor by providing coaching, mentoring, and training to the other loan counselors as well as producing requested reports• Answer incoming telephone calls• Make outbound loss mitigation calls• Discover reason for default• Contact delinquent borrowers in order to determine reason for delinquency, update application data, secure current financial information, and obtain commitments for repayment or determine best resolution to mitigate losses• Maintain call control by overcoming objections, utilizing motivators and listening skills to bridge communication gap with borrower• Initiate workout programs to prevent foreclosures, analyze mortgagors financial statements, evaluate debt ratios, review mortgagors payment record and educate borrowers on alternate money sources/payment options to bring loan current, and work with borrower to reach a solution• Interact with other business units within the Company• Recommend loss mitigation referrals upon reviewing breach validation and analyze feasibility of short sale or long term repayment plan to mitigate losses• Escalate to management any deficiencies, problems, or concerns that might be a potential risk• Ability to develop and maintain effective and positive client relationships• Various duties as assigned 
Job ID:3144
Job Title:
File Maintenance Supervisor
Primary Skills:
• Demonstrate creator of trust
• Strong proven leadership skills
• Excellent organization skills
• Proven knowledge of when to lead and when to follow to achieve goals
• Excellent written and verbal communication skills
• Highly efficient in leading and meeting project deadlines
• Regular attendance and the ability and willingness to work balanced extended hours
• Agility in times of ambiguity, collaborative, team focused
• Openly seeks to learn and grow
• Associate or Bachelor degree in administration or comparable field, or 5-8 years banking experience, or comparable combination of education, certifications and/or experience
• Minimum 5 years proven experience with multiple loan documentation, lending processes and practices
• 5+ years' knowledge of loan documentation and processes (to include a broad range of regulatory requirement adherence, creating operational workflows design and testing, define and implementation of key controls and risk measures, procedure consistency and execution)
• Core Transactional Loan Systems experience such as Precision FiServ, Jack Henry, etc
• Good knowledge and working ability of Microsoft Office products, especially Excel, Outlook, and Word
• 5+ year's working knowledge of credit compliance regulations
• Operational knowledge, as specifically related to proper loan documentation, lending processes, and practices
JOB DESCRIPTION• Manages a team that supports the file maintenance job functions for all loan types.• Ensures all documents are accurate and complete• Monitors processes and makes recommendations for improvement.• Manages staff in day-to-day performance of their jobs.• Ensures that project/department milestones/goals are met and adhering to approved budgets.• Has full authority for personnel actions.• Extensive knowledge of loan documentation, lending processes and practices.POSITION PURPOSE• To lead a team of entry level to seasoned bankers to deliver customer focused and risk tolerant services.• To align resources according to their skill and career development goals to ensure employee engagement is high and bench strength is strong.• To create a strong partnership with internal referring and sales resources throughout the Bank. In addition, the Supervisor is responsible for:• Employees and activities of their team. This includes planning, organizing, scheduling, and directing the activities within the team.• Ensures reports, records, and other documentation as required; and the preparation of a comprehensive monthly report on team activities.• Developing and maintaining departmental operational procedures to ensure that all activities within the department are conducted in accordance with established standards and Bank Policies.• Provides solutions and effective resolutions for all processes and problems arising from those processes.• Ensures that services are delivered professionally, efficiently, and courteously.ESSENTIAL FUNCTIONS AND BASIC DUTIES• Assists Department Manager in developing and meeting short and long term goals.• Conducts periodic reviews of existing policies and procedures to ensure that they are effective and current.• Executes established operational goals and ensures that corporate-wide plans and programs are supported.• Monitors regulatory changes, proactively implementing procedural changes as appropriate.• Monitors and evaluates work quality, efficiency, and productivity.• Drives recommendations and ideas for improved service delivery. Encourages team to think about improving every day.• Utilizes technology to solve root causes of issue and to eliminate manual processes.• Provides leadership to lead their teams (i.e. tracks work flow, ensures that deadlines are met, and that records are complete and accurate, escalates/communicates timely; before an issue occurs).• Schedules leaves and ensures adequate personnel coverage.• Oversees all team related projects.• Provides leadership through effective objective setting, delegation, coaching, training and communication. Conducts recurring team meetings as required and informs personnel of policy.• Ensures that personnel are effective and optimally utilized. Identifies training needs and develops appropriate training programs. Ensures training sessions and cross-trains as appropriate.• Ensures that staffing levels are adequate. Interviews, hires and assigns personnel.• Conducts performance appraisals as required. Establishes goals with each employee. Formulates and implements corrective actions as needed. Completes salary reviews.• Reaches across the organization to ensure end to end process and controls are balanced in order to create value for the customer, the Bank and our employees.• Ensures that professional and cost effective business and trade professionals in a confident professional way.• Ensures that the Bank's reputation is maintained both internally and externally.• Assists with content as subject matter expert to be used for training banking center staff relative to department processes.• Ensures that work area is clean, secure, safe and well maintained.• Completes special projects and/or other duties as assigned.