Job Description

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Technical Support Consultant II

Req I D

AB_9400846

Rate

DOE

Primary Skills

Description

Duties

Work with the Enablement Environments team and will be helping with the provisioning of the training Environments.

Understand, troubleshoot and communicate with technical stakeholders on cloud based training environments.

Manage training project schedule for leaners.

Manage day-to-day administrative activities of training environments.

Maintain regular communication with business and internal teams

Manage external & internal expectations for training environments program.

Achieve customer satisfaction through successful delivery of defined project scope

Capture and communicate lessons learned to the broader team

Communicate confidently and proactively throughout the project lifecycle

Manage multiple engagements simultaneously

Manage expectations appropriately and keep projects on schedule and within scope

Skills

Strong verbal and written communication skills

Self-managed, responsive, and dedicated to client success

Problem-solving skills, with a demonstrated ability to identify and solve issues quickly

Strong conflict resolution and negotiation skills

Superb organizational skills to be able to coordinate complicated multiple projects

Professional demeanour, ability to interact with diverse teams throughout Adobe

Work with a variety of data driven systems and databases such as MS Excel, Sales-Force, etc.

Strong data gathering and analytical skills

Ability to work efficiently on MS Office applications – Excel, PowerPoint, Word

Ability to manage in an environment of ambiguity with diverse stakeholders

Demonstrated ability to learn quickly, be a team player, and manage change effectively

Will be required to work in 2-11 PM shift and occasionally late night US hours shift.

Education

Must be a college graduate with 3-5 years of experience in a software environment

Working knowledge of Adobe Digital Experience products will be preferred

Any Full Time Degree

Job Information