Job Description

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Customer Service Associate (Call Center)

Req I D

17-0007

Description

SeeKing HR, a comprehensive human resource consulting firm providing strategic guidance, program management, employee development and employment service to a variety of clients is sourcing candidates for Temporary -  Full Time and Part Time Call Center Customer Service Associate positions for a utility firm in San Antonio, TX.


The Customer Service Associate positively responds to routine account and/or service inquires via phone, email, internet or in person from a call center, department or customer contact center.  Answers questions regarding new and existing services which may include billing, termination of service, impact fee amounts or infrastructure location. Customer Service Associate may prepare Impact fee statements, process payments or negotiate payment arrangements with customers.  Anticipates concerns by proactively suggesting appropriate service and program offerings that meet the customer's needs.


Requirements are:


•   Must have high school diploma or GED
•   Minimum of 1 year experience working in a call center environment
•   Basic knowledge of Microsoft Windows
•   Data Entry skills. (10-key and light typing 30 WPM)
•   Ability to answer phones, screen calls and take messages
•   Knowledge of basic office equipment (fax, copier, printer)
•   Communicate clearly using proper grammer, bother verbal and written
•   Strong customer service skills and attitude
•   Ability to interact with customers in a calm, efficient courteous and professional manner
•   Problem solver and great listener
•   Read and comprehend simple instructions, correspondence and memoranda
•   Ability to learn quickly
•   Ability to multi-task


The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day-to-day. The candidate selected for employment will be required to submit to a criminal background check, education verification and drug test. Interested candidates should submit their resume via our career portal on our website at www.SeeKingHR.com or contact us directly at (210) 679-4879 with any questions.


Equal Employment Opportunity Employer M/F/D/V

Job Information