Job Description

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Sr Mgr, Commercial Training & Development

Req I D


Primary Skills


Our client is a world leader with a rich history of innovation and leadership. Publicly traded on world stock exchanges and founded over 70 years ago, the company offers products that address multiple therapeutic area including oncology, neurology, gastroenterology, metabolics, immunology and more.

Job Description                   

Senior Manager, Commercial Training and Development will lead the Commercial
Market Access and Account Management Training Programs. This position
is responsible for strategically aligning training strategies and content to
support organizational goals. Effective execution in this role will have
a measurable impact on the organization by enhancing the account management
capabilities of the commercial teams within the market access and account
management functions for both the neurology and oncology business groups. This
position will act as a subject matter expert in the development of any market
access and account management training programs. 


1. Market Access & Account Management Training Development: 

Partner with stakeholders to develop and maintain Market Access and Account
Management related training tools, workshops, and classroom presentations to
ensure they are current and meet the needs of all stakeholders. Develop
continuous curriculum enhancements, learning tools, e-learning, assessment
programs and other related content to support all Market Access and Account
Management training programs and are aligned to stakeholder needs. Responsible
for managing the development, implementation, and evaluation of such programs.
Ensure projects and materials are evaluated against and meet good training and
adult learning principals and ensure all projects and materials have been
through the correct regulatory review process before being delivered to
stakeholders. Provides Market Access and Account Management expertise and
consulting with key stakeholders across the organization. Support secondary
customer by developing training tools, workshops, presentations and Market
Access and Account Management content for all Product Launch, Sales, and POA
Meetings. Take the lead in “Train-the-Trainer” programs when rolling out
training programs and materials to stakeholders at pre-POA meetings and support
as required field POA meetings. 

Responsibilities Interaction & Collaboration level: Requires interaction
with manager and director level in Market Access and Account Management Sales
leaders on daily to weekly basis. 

2. Deliver Market Access Training: 

Effectively deliver training programs (either at home office or remotely) for
key stakeholders to ensure a strong Market Access and Account Management
capability. Collaborate with Market Access teams, Account Management teams and
Field Sales to conduct needs analysis to ensure training alignment with Market
Access strategies and legal/compliance/regulatory requirements. This includes
new hire training, virtual training, advanced training, etc. 

Responsibilities Interaction & Collaboration level: 

Requires interaction with all levels with key stakeholders. 

3. Vendor Management: 

Interviews, evaluates, and selects vendors for capabilities appropriate to the
development of materials to meet the needs of Market Access and Account
Management training initiatives. Manage vendors and projects to meet project
goals and to optimize timing and budgetary requirements. 

Responsibilities Interaction & Collaboration level: 

Requires interaction with vendors and key senior stakeholders at manager and
director level on daily to weekly basis. 

4. Integration and Sustainment of Selling and Account Planning Models:
Appropriately integrate models into the creation of training materials and
content. Ensure current training materials incorporate and align with the
models. Develop and deploy workshops to build skills for both ongoing and
ad-hoc training events. Measure effectiveness and utilization in the

5. Special Projects and Other Departmental Support: 

Supporting any training projects and other department initiatives, to include
Senior Management Special Projects, Corporate Task Forces, Large Cross
Functional Training Projects (e.g. Product Launches, New Hire Classes, Home
Office Training, etc.)

Job Qualifications      

Minimum of a Bachelor’s degree, preferable in a life science field or adult

• 5+ years of pharmaceutical/biotech industry experience; preferable a proven
track record of successful sales performance. 

• 3+ years of Market Access experience: preferable experience in Account
Management, GPO, HEOR and Trade. 

• 2+ years training or teaching-related experience, including knowledge of
adult learning principles and experience with distance learning and learning
management system. 

• 2+ years of vendor management experience. 

• Strong understanding of adult learning principles, including virtual training
design and delivery. 

• Excellent written and verbal communication skills. 

• Strong interpersonal and collaboration skills in order to interface
effectively with various cross-functional groups. 

• Strong platform style – ability to make large group presentations at regional
and national meetings. 

• Strong project management skills such as scheduling, planning, and
prioritizing several diverse activities, initiatives, and projects from
different individuals, groups, or departments. 

• Must have demonstrated the development of new and creative solutions to a
variety of challenging problems. 

• Proficiency in MS Office Suite (Word, Excel, PowerPoint,) Adobe Acrobat,
Webex and Adobe Connect. 

• Must possess the skills and ability to assimilate information to create
workshop designs. 

• Travel up to 30% of the time. 

• Preferred: Previous experience with Challenger

Job Information