Job Description

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Order Management Representative

Req I D



Primary Skills


Acquire and maintain in-depth knowledge of Client's Digital Marketing software sales models.
Understand and adhere to related policies, procedures and processes.

* Manage queries related to direct/channel customers (includes subscription & licensing programs), including returns.

• Actively review sales pipeline and corresponding deal information to anticipate possible booking issues and work to resolve.
• Validate order documents (contracts, purchase orders, approval docs etc.) upon contract execution.
• Manually process orders for Enterprise and channel sales programs.
• Work directly with internal Client departments (see below) and partners to resolve queries and open issues related to the OM process.
• Support increased workload and additional hours when required i.e. soft close/quarter end periods.
• Perform other duties as assigned.

• Has substantial understanding of the job, and applies knowledge and skills to complete a wide range of tasks.
• High level of accuracy and consistency to complete transactions that require good attention to detail.
• Demonstrates commitment to the role by taking time to learn about the business and processes we support. Can be SME within team for a specific process/program.
• Adaptable and willing to take on extra work in addition to day to day role.
• Team Player and willing to work as part of a wider team and provide support when required.
• Strong social and self-awareness skills; has the ability to complete tasks and assignments with a positive, professional and friendly approach.
• Good technical Skills, e.g. SAP, SFDC, CRM Systems, MS Office, Excel.

EXPERIENCE: Typically requires a minimum of 0 - 2 years of related

Job Information